Term & Condition

Our mission is to empower people to have a better experience to find the best holiday with a direct booking to the hotel and resort. To achieve this, we do:

  1. We offer a platform with multi-lingual support languages to the visitor with their browser language setting
  2. We show you to experience the best deal, honeymoon package, adventure package and wellness package any properties you stay during your holiday.
  3. We help you to manage your booking (check and details the progress in hotel or resort; if requested) through email and whatsapp.
  4. We listen to your need to prefer and find most convenient when using our service
  5. We hear your reviews (of customers who have actually stayed)
  6. We promise you an informative, user-friendly website for a better browsing experience.

Introduction TCs

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by whatsapp.

By accessing, browsing, and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content, and infrastructure of these pages and the online reservation service (including the facilitation of payment service) provided by direct hotel or resort or villa (properties) on these pages and through the website are owned, operated, and provided by Tripfers.com and are provided for your personal use only, subject to the terms and conditions set out below.

The relationship that we have with the properties is governed by separate terms and conditions to provide each service or packages. Each Property acts in a professional manner visàvis tripfers.com

Properties may have, declare applicably, and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms, and conditions and house rules for the use, access, and consummation of the services and package (which may include certain disclaimers and limitations of liability).

Definitions

” Tripfers.com,” “us,” “we,” or “our” means Tripfers.com, a limited liability company incorporated under the laws of Indonesia, and having its registered address at Jalan Bukit Tunggal 1 no 4. “Platform” means the website which the services and package is made available owned, controlled, managed, maintained, and/or hosted by Tripfers.com.

services and package “means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the hotel or resort or villa.

properties” means the provider of accommodations (e.g. hotel, resort, villa)

“Check availability” means the first process booking or reservation date.

1. Scope & Nature of Our Service

Through the Platform, we (Tripfers.com) provide an online platform through which Properties – in their professional conduct of business (i.e. B2C or B2B) — can advertise, market, sell, promote, and/or offer (as applicable) their products and service for order and reservation. Through which relevant visitors of the Platform can discover, search, compare and make an order, reservation.

By using or utilizing the Check availability (e.g. by making a reservation through the separate booking system from 3rd party), you enter into a direct (legally binding) contractual relationship with the Properties with which you make a reservation package or service (as applicable). From the point at which you make your reservation, we act solely as an intermediary between you and the properties, transmitting the relevant link of your reservation to the Properties.

Tripfers.com does not (re)sell, rent out, offer any packages or services.

When rendering our services and packages, the information that we disclose is based on the information provided to us by Properties. The Properties fully responsible for updating all rates/fees/prices, availability, policies, conditions, and other relevant information that gets displayed on our Platform.

Although we will use reasonable skill and care in performing our services and package, we cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade, or maintenance of our Platform or otherwise), inaccurate, misleading, or untrue information, nor nondelivery of information.

Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, (star) rating, or type of accommodation of any Properties.

Therefore, you are not allowed to resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, reservations, tickets, products, or services available on our Platform for any commercial or competitive activity or purpose.

2. Privacy, Cookies, and Cache

tripfers.com respects your privacy. Please take a look at our privacy, cookies and cache policy for further information

3. Free of charge for consumers, only Properties pay!

Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for your reservation fees to the rate. You will pay the Property the relevant amount as indicated in the Booking System.

Properties pay a commission (being a small percentage of the product price

(e.g. room price)) to Tripfers.com after the end-user has consummated the service or packages of the Property (e.g. after the guest has stayed at (and paid) the accommodations).

Tripfers.com is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); Tripfers.com allow any parties to offer or advertise their products on or through tripfers.com.

5. Credit Card

If applicable and available, certain Properties offer for reservations to be paid (wholly or partly and as required under the payment policy of the Properties) to the Property during the reservation process, by means of secure online payment (all to the extent offered and supported by your bank).

Payment is safely processed from your credit/debit card accommodation provider through a third-party payment processor. For certain (nonrefundable), note that Properties may require that payment be made upfront by credit card, and therefore your credit card may be preauthorized or charged (sometimes without any option for refund) upon making a reservation.

Check the (reservation) details of your packages of choice thoroughly for any such conditions prior to making the reservation. You will not hold Tripfers.com liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Property and not (re)claim any amount for any valid or authorized charge by the Property (including for prepaid rates, no-show, and chargeable cancellation) of your credit card.

In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all charges resulting from such. In order to indemnify you, please report fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact Property immediately. Please provide The Property with evidence of the charged deductible (e.g. policy of the credit card company).

6. (Further) Correspondence and Communication

By completing a reservation, you agree to receive (i) an email which Property may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information relevant to your reservation) and destination.

Tripfers.com disclaims any liability or responsibility for any communication by or with the Property on or through its platform. You cannot derive any rights from any request to, or communication with the Property or (any form of) acknowledgment of receipt of any communication or request.

Tripfers.com cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed, or accepted by the Property. In order to duly complete and secure your reservation, you need to use your correct email address and CC it to gotrips@tripfers.com.

We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address, or inaccurate or wrong (mobile) phone number or credit card number.

Any claim or complaint against the property must be promptly submitted on location during your stay.

7. Disclaimer

Subject to the limitations set out in these terms and conditions, we only post all data on tripfers.com and we never collect any data or payment for your reservation.

Tripfers.com is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness, and due disclosure of the packages and services.

Tripfers.com is not a (re)seller of the packages and services. Complaints or claims in respect of the packages and services (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Property.

Tripfers.com is not responsible for and disclaims any liability in respect of such complaints, claims, and (product) liabilities. Whether or not the Property has charged you for your packages and services.

Property is at all times responsible for the collection, withholding, remittance, and payment of the applicable taxes due on the total amount of the (packages and services) price or fee to the relevant tax authorities.

Tripfers.com is not liable or responsible for the remittance, collection, withholding, or payment of the relevant taxes due on the (packages and services) price or fee to the relevant tax authorities.

Tripfers.com does not act as the merchant of record for any packages and services made available on the Platform.

Tripfers.com may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as Tripfers.com at its discretion sees fit. You are granting Tripfers.com a nonexclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as Tripfers.com at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, property owners) due to Tripfers.com publishing and using these photos/images.

Tripfers.com does not own the photos/images that are uploaded. The truthfulness, validity, and right to use all photos/images is assumed by the person who uploaded the photo and is not the responsibility of Tripfers.com.

Tripfers.com disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by Tripfers.com at any time and without prior notice.

8. Intellectual Property Rights

Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Tripfers.com or its Properties.

Tripfers.com exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews).

To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content, you hereby assign, transfer and set over all such intellectual property rights to Tripfers.com.

Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).